Shipping & Return Policy

Shipping & Returns Policy

Last Updated: June 2026

At Cobalt 27, we take pride in delivering fresh, premium coffee and tea directly to our customers. Because our coffee is roasted to order and our products are carefully prepared for freshness and quality, we have established the following shipping and return policies.

Order Processing & Turnaround Time

All orders are processed, roasted, packed, and shipped from our facility within 1 to 5 business days after your order is placed. Processing times may vary during holidays, promotional events, or periods of high order volume.

Once your order has been shipped, you will receive tracking information via email when available.

Shipping & Delivery Time

After shipment, standard ground delivery generally takes an additional 1 to 5 business days, depending on your location within the United States.

Orders are shipped using trusted carriers, including:

UPS
USPS

Delivery times are estimates only and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.

Domestic Shipping Only

Cobalt 27 currently ships only within the United States. We do not offer international shipping at this time.

Return Policy

Due to food safety regulations and our commitment to quality, all coffee, tea, and consumable products are non-returnable and non-refundable.

We cannot accept returns of opened or unopened coffee, tea, or other food products. Any returned consumable products must be discarded and cannot be resold or reused.

Please contact us before attempting to return any product.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if we made an error while fulfilling your order, please contact us as soon as possible at info@cobalt27cafe.com.

If the issue is determined to be our error, we will:

Cover the cost of the affected product(s) up to $25.00
Expedite a replacement shipment when appropriate

To help us resolve your issue quickly, we may request photographs of damaged packaging, products, or shipping labels.

Incorrect Shipping Address or Customer Error

Customers are responsible for providing accurate shipping information at checkout.

If an order is delayed, returned, lost, or requires reshipment due to:

An incorrect address provided by the customer
An incomplete address
Customer refusal of delivery
Any other customer-caused error

The customer will be responsible for any additional shipping fees, replacement costs, or reshipment charges.

Unclaimed Shipments

If a shipment is returned to our facility because it was unclaimed, undeliverable, or not picked up from the carrier, the customer will be responsible for all costs associated with reshipping the order.